Service Transition Analyst

Cheshire, England • £250 - £292.5 per day • Contract

Role: Service Transition Analyst
Location: Knutsford 

Further details and required skills:

Person Specification
  • ITIL foundation certificate.
  • Experience of working in a global organisation preferably spanning infrastructure, applications and/or operational environments.
  • Experience of supporting service transitions or services within large corporate organisations, including a high level understanding of service acceptance processes.
  • An understanding of how to create and amend Service Request, Incident and Inventory processes. 
  • Experience of end user and collaboration technologies.
  • Good knowledge of risk and control environment, able to understand how controls need embedded into processes.
  • Customer service experience – experience of producing knowledge documents.
  • Analytical skills, able to report, trend and present data.
  • Highly competent with Microsoft Excel and PowerPoint. 
  • Any knowledge of Mobile Device Management solutions and Mobile Contracts would be beneficial.
Key Accountabilities

The role holder is responsible for managing a number of aspects of the Mobile service in line with ITIL principles:

Service Transition
Tracking, reporting on and where appropriate delivering key services requirements throughout the transition process. 

Service Level Management
Supporting the delivery of service related documentation and information for new services prior to go live including service level agreements, service hierarchy and relationships.

Risk Management
Tracking and managing key risks throughout transition.

Financial Management
Understanding the different cost aspects and influencing factors of the service, and supporting the delivery of billing processes to enable them to be embedded as part of the service transition.

Supplier Management
Establish and manager relationships with suppliers, providing oversight of key transition activities with those suppliers. 

Apply for this job:

Attach CV - Accepted file types: .doc, .docx, .pdf, .rtf